In today's rapidly evolving business landscape, upskilling employees is a critical necessity. Organizations that fail to prioritize employee upskilling risk falling behind their competitors. Despite the existence of some organizations that prioritize learning and development, most training programs in today's companies are ineffective due to flawed purposes, timing, content, or a combination of the three. If the goal of continuous professional education is to facilitate promotion, such learning can often be misplaced and ineffective. In many companies, L&D staff may signal their worth by meeting flawed key performance indicators (KPIs) such as total continuing professional education (CPE) credits earned, rather than focusing on the business impact of their learning initiatives. While the former is easy to measure, incentives that are flawed lead to flawed outcomes.
Applying what one has learned to real-world scenarios enhances one's desire and determination to learn. Many organizations mandate their employees to acquire skills that are not aligned with business requirements and cannot be applied to day-to-day work, resulting in employees quickly forgetting those skills, and hence understanding training needs and timing the training programs are critical as well. Blame our evolutionary instincts or our biology, as our brains are designed to forget skills and knowledge that are not utilized. The only way to retain knowledge is to incorporate new learning into one's work.
At OG Healthcare, we have a unique approach to employee upskilling that sets us apart. Our company culture is built on a commitment to learning and development with the belief that every employee should strive to learn something new every day. This philosophy is at the core of our vision and mission, and it is one of the five guiding tenets that govern OG Healthcare.
Our approach to upskilling begins with our recruitment process. We look for candidates who share our values of curiosity and continuous learning. We seek individuals who are not just looking for a job, but who are interested in building a long-term career with us. Our focus on career development is reflected in how we train our employees.
A case in point is our scribe training program that is designed to create world class scribes who can provide high-quality scribing service across providers and specialties. We do not short circuit our training processes nor do we compromise on the quality of training to fast-track revenues. We ensure our scribes have everything it takes to be the best in their craft.
We encourage our employees to self-learn and pursue areas of interest outside of their core responsibilities. We believe that providing opportunities for upskilling is essential to creating a positive work environment and fostering employee engagement. This approach also allows us to build a highly skilled workforce that can adapt to changes in the healthcare industry.
Our Learning and Development team is responsible for providing opportunities for employees to improve their skills. They identify training programs that are relevant to both the business and the employee, and they offer a variety of options to choose from.
Our employee growth and promotion mechanisms are structured not just to measure technical capabilities for a role but also consider voluntary upskilling initiatives by employees as a key for promotions and growth.
Our flagship management training program, On-Track, is designed to identify employees who have the potential to become future managers. The program spans over a year and includes the latest and the most relevant training courses coupled with projects that allow trainees to apply what they have learned in real-life situations. These projects include industrial visits, problem-solving exercises, and collaborative team activities.
We believe that it is important for our employees to have skills that can futureproof their careers, particularly soft skills, data analytics, project management, systems thinking, etc. We provide platforms for employees to share their knowledge with their peers, and we offer mentorship programs to help employees develop their careers.
At OG Healthcare, we believe that upskilling is essential to building a successful and sustainable organization. We are committed to providing our employees with the tools they need to succeed, both in their current roles and in their future careers with us. Our approach to upskilling is built on a culture of learning and development, and we are proud to offer one of the best training programs in the healthcare industry.